Policies

Payment for tutoring sessions booked will be made upon registration. Non-compliance could result in the termination of tutoring services. All tutoring services must be paid in advance. Sessions are confirmed only once payment is received. Payment is required for all tutoring sessions booked to maintain your spot.

Moulding Minds Educational Services Ltd. (“Moulding Minds”) requires a minimum commitment of 30 days from all clients.  In addition, Moulding Minds asks for a minimum of 2weeks’ notice before terminating tutoring services. 

Tutoring sessions that have been booked and then cancelled will not be reimbursed. If you are unable to attend your regular scheduled time, you will not be reimbursed or rescheduled. This is a common policy for all registered programs and activities.  Missed appointments or not showing up will also be subject to payment for the full tutoring session fee.

Moulding Minds does not follow the Rocky View School board schedule, since students can be from different school districts. Tutoring sessions are not generally held on statutory holidays. However, tutoring sessions are typically still held on PD days and during school breaks. If your session falls on a statutory holiday, a day in lieu will be given to the student.

If a pattern of excessive cancellations or “no shows” occurs, Moulding Minds has the right to terminate the existing relationship with the client. Scheduled time slots will not be held for clients with repeated cancellations.  

To maximize instructional time, please have all online notes/study guides printed out in advance of your child’s tutoring session.

Please note: If you would like a receipt, one will be provided upon request. However, tutoring services are not tax-deductible and cannot be claimed for income tax purposes, unless the student is coded through Alberta Learning.

 

Yours truly,

 

Christine Allaby B.Ed., MACP, CCC